The General Terms below are complicated legal terms that serve to protect us and make clear the privacy terms that will apply to users of Renti services. These terms below are here to give you a simple explanation of what the General Terms really mean in plain English.
However, these plain English terms are not legally binding and the General Terms are still the legal terms that will apply if anything goes wrong.
Renti is an online application portal that allows tenants to create a rental profile to apply for rental properties, quickly and easily. It enables fast, easy communication between the tenant, property manager and landlord to keep everyone up to date on the application process.
Renti collects personal information on the tenant, which includes ID, credit and income information that is used by the property manager and landlord to determine who is the best fit for renting their property. At all times with client interaction with the Renti platform, Renti is observing the Privacy Principles to ensure only the required information is provided and any private or personal information is stored safely and removed in accordance with the Privacy Act, Humans Right Act and the Residential Tenancies Act.
Information from preferred candidates, who are successful in their application and also unsuccessful, is passed onto and stored by the property manager within their database or landlord in accordance with Section 123a of the Residential Tenancies Act and is also stored in Renti, with your approval and consent to make it easier for you to apply for future properties.
Your personal information will be protected with the highest levels of standards and can be removed on your request. The Privacy Act governs how we handle your personal information and The Credit Reporting Privacy Code 2004 (“Code”) governs how we handle your personal credit information.
For the purpose of providing Real Estate businesses with software to enable agencies to operate in an efficient manner, Renti operates in accordance with the Privacy Act 2020. Due to the nature of our business, it is necessary to obtain personal information and Renti as a business is aware of our Responsibilities and obligations when collecting, storing and sharing this information.
If at any stage you are concerned about any breach of your personal information, you can contact Renti Support via email: firstname.lastname@example.org or at any stage you can view Your Rights on the Privacy Act website to learn more about your privacy rights under the Act.
The Privacy Act 2020 came into force on 1 December 2020, replacing the Privacy Act 1993. The Privacy Act has 13 privacy principles that govern how businesses and organisations should collect, handle and use personal information. The links below explore each of the privacy principles in more detail.
The nature of the Service means that individuals applying for a property via Renti and our agents (where applicable) will be required to provide specific information about their person, and suitability for the property at different stages of the application process. We only collect Personal Information that is necessary (i) for the purposes of the Services, (ii) for the performance of a contract for which you are a party, (iii) for which you have given consent for such processing of your data, or (iv) for compliance with a legal obligation to which we are subject.
Renti has taken all steps to mitigate the requirement around the disclosure of personal and private information; and in accordance with Section 13a of the Residential Tenancies Act and the Privacy Principles personal information that is required will be the minimal requirement for the relevant stage of the application and tenancy agreement stage.
The type of Personal Information we collect or which we may hold about you may include, but is not limited to:
The Personal Information that we collect therefore differs from person to person depending on the type of identity documentation verified. If you provide us with Personal Information or about someone other than yourself, you agree that you are authorised to do so and agree to inform that person who we are, that we will use and disclose that information for the Service and they have the ability to access the Personal Information we have about them.
You have no obligation to provide Renti with any Personal Information that is requested by us. However, due to the nature of the Service, if you choose not to provide us with such information, we may be unable to provide you with our Service. At any stage during the application process; if you wish to gain further understanding about the requirement to disclose personal information, please contact Renti Support - email@example.com
We understand the importance of using your Personal Information in a responsible and secure manner. Your Personal Information may only be used by Renti under the following circumstances:
In using our Service you authorise Renti to pass on any Personal Information that you provide to the property manager or landlord for the purpose of carrying out or completing the required steps in order to progress applications to rent a property. We may use your Personal Information for other purposes which are directly related to those above that would reasonably be expected by you. You will receive marketing messages from us if you have given your consent, if you have requested or if you use the Service to access products or experiences from us and if you have not opted out of receiving marketing messages. If at any stage you receive suspicious emails or communication in relation to your usage of the Renti platform; please inform our Data Security team by emailing firstname.lastname@example.org.
Renti is a New Zealand company with its head-office located in Auckland, New Zealand. Your data will be held in Amazon Web Services (AWS). The property managers and landlords that you are looking to rent a property from are, for legal purposes under the Residential Tenancies Act 1986, are required to assess your suitability to rent the property.
Once they have reviewed and accepted your application on Renti they store it within their own record system for the ongoing tenancy. For the purposes of the General Data Protection Regulation (GDPR), New Zealand is considered a country which provides adequate protections for Personal Information, as confirmed by the European Commission in Commission Decision 2013/65/EU.
If you have any queries relation to your personal information held by Renti or this policy, please contact us:
Phone: 0800 468 230 | Email: email@example.com
As an individual using Renti to apply for a property or create a rental profile, you are able to review your data during the application process and update any errors that might have occurred as the data has been entered or extracted from your ID. Once the application has been submitted, you can update your profile which will automatically update your application. Under the Privacy Act 2020, you also have the right to decide whether further information is available for the property manager under the 2-stage application process. You have the right to withdraw your application at any stage, and request that all information held for the application of a rental property be destroyed.
Under Section 123a of the Residential Tenancies Act, if you became a preferred applicant for a property, notwithstanding whether you were successful or not, you have the right to request any personal information held about you for 12 months after the date of when you submitted the application.
Once the property has been rented, you will no longer be able to edit the information that was used to apply for that specific rental property. There will be an audit trail, so you can check any steps that were undertaken on the Renti platform. If you decide to terminate your account, you will need to email us at firstname.lastname@example.org and we will deactivate it. If you you do not request for information to be removed; you will receive an automatic reminder 90 days after your initial enquiry asking whether you wish for your account to be frozen or permanently deleted.
If you have a User account and your account is deleted, all personal information will be deleted immediately. If your account is frozen; all personal information, except your account credentials, will be encrypted and safely stored, and upon request will be made available again to you using your account credentials.
You have the option of changing your marketing preferences at any time your account remains open via account settings.
You have the following rights with regard to your Personal Information:
You can exercise several of your rights through the personal information section of your account. To exercise your other rights you can file a request by email to the Chief Executive Officer - email@example.com
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request.
Whenever you visit our website, Renti collects information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (IP) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. This helps us continue to improve our Service.
Cookies are files with small amounts of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the Website and are stored on your device's hard drive. Our Website https://renti.co uses these “cookies” to collect information and to improve our Service for users (for example to temporarily remember your session in order to not ask you to fill this information again each time you visit the Website or go from one page to another). Some other cookies are used to generate statistics or to remember your preferences.
You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some parts of our Service.
We may employ third-party companies and individuals due to the following reasons:
For the purpose of improving our services, features and offers to clients, Renti may contact clients to conduct market research if personal contact information is still available and has not been removed as per the Privacy Act 2020 and Residential Tenancies Act. Market research and information obtained is for internal purposes only and will not be passed or sold to any third-party.
The security of your Personal Information is imperative. We endeavour to employ best practice standards to ensure unauthorised access and disclosure of your information does not occur. Renti operates with full intent, including utilising the best available technology and clear internal policies and procedures to maintain the Privacy Principles as outlined in under the Privacy Act 2020. Renti uses a highly secure AWS cloud service to protect your data. Renti provides encryption in transit with HTTPS and TLS across all services.